This Snap Franchise is using Ricoh’s Pro 1107Ex to pump out half a million monochrome prints every month
When franchise operation Snap Printing, in Sydney’s CBD was in the market for a backup mono production printer, Ricoh wasn’t on the print, design and marketing services provider’s radar. But now having been through the purchase analysis process it now feels differently after experiencing improved workflow, productivity and service response, since the recent install of their Ricoh Pro 1107EX.
Nisan Krimhand, Snap Sydney, Clarence Street’s owner, was looking for a black and white production printer as a backup for its growing demand of incoming print work, but didn’t initially consider Ricoh as a vendor.
However one of Ricoh’s account managers had maintained contact with Krimhand for several years. Krimhand says, “During that time, my production manager and I had seen demonstrations and were more than just a bit impressed.
“But the main issue I had, though, was a somewhat negative perception I had of Ricoh’s service and support; and it’s a perception that I quickly discovered was totally wrong.”
Krimhand’s Snap is now using the Ricoh Pro 1107EX as its primary mono print production workhorse, generating around half-a-million prints every month.
The device’s key operational uses – printing, scanning, stapling and hole drilling – have contributed savings in time and cost. In finishing alone it is achieving eight hours a week in savings, as a large amount of work Snap produces is for corporate training organisations that require hole drilling for insertion into training manuals.
Krimhand says that adding further to the rationale behind Snap’s decision to promote the Pro 1107EX to the primary mono production system is its reliability, ease of maintenance and rapid service response from Ricoh, all of which contribute to an almost 100 per cent uptime rating.
According to production manager Anthony Col, the extensive Trained Customer Replaceable Units (TCRUs) available in the Pro 1107EX also play a major role in maximising productivity. He says, “With the majority of other high volume print production systems on the market, there is very little operators are able to do when it comes to general maintenance and replacement of drums, developer units and paper feed rollers. However with the Pro 1107EX we’re able to replace those – and more – ourselves without having to rely on a service technician.”
Dave Gully, product group manager of production at Ricoh Australia says, “The customer has benefited from the service and support offering we provide, in addition to the high levels of efficiency and reliability offered by the Ricoh Pro 1107EX. These are critical factors in the on-demand print market in which Snap operates.”
Improved quality and functionality due to the Ricoh Pro 1107EX’s scan-to-print feature has allowed Snap Sydney, Clarence Street, to achieve a single workflow on print jobs generated from hard copies.
Col says, “The quality of the Pro 1107EX’s scan-to-print eliminates one of the industry’s biggest problems when it comes to printing from originals. And that’s ensuring the copies are exactly the same as the originals. The scanned prints we get from the Pro 1107EX are virtually indistinguishable from the originals, which is precisely what our clients expect.”
Krimhand concludes, “All the efficiencies we’ve now gained – time savings, print quality, integrated scan-to-print workflow and ease of management – are being passed on directly to our clients. And those are efficiencies that an operator in the on-demand print business must deliver.”